Shipping to Tbilisi 7 GEL, Regions of Georgia 11 GEL
How long will it take to get my order?
Order delivery takes 3-5 business days.
How can I track my order?
Once your place order, you will receive an email with a link to track your order status.
Returns & Exchanges
What is your return policy?
We offer a 14-day return policy. Items must be returned in their original condition: unworn, unwashed, and with all original tags attached. Final sale items and Specific Categories like Swimwear/Lingerie are not eligible for return. and you must fill out our RETURN FORM.
Do you offer free returns?
No, Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely.
Can I exchange an item for a different size?
Yes! The fastest way to exchange an item is to contact us at +995 577 71 00 73
How long does it take to process a refund?
Once we receive your return and confirm unworn condition. Your refund will be issued to your original payment method in 5-14 Calendar days and may take an additional 5-10 business days to appear on your statement, depending on your bank.
Sizing & Fit
How do I know which size will fit me best?
We provide a detailed Size Guide on every product page with specific measurements. Our Garment sizes are European Standard We recommend measuring a similar garment you already own and comparing it to our charts.
What if the item doesn't fit?
Don't worry! If an item doesn't fit, you can exchange it within 14 days. Contact us +995 577 71 00 73 Or fill out our Exchnge Form.
Do your clothes run true to size?
Our clothes are made to European Size Standard and they are true to size.
Orders & Payments
Can I change or cancel my order after I place it?
We process orders very quickly to get them to you as soon as possible. If you need to make a change, please email us at info@ekabalanchivadze.ge or call +995 577 71 00 73 within 1 hour of placing your order. We will do our best to accommodate you, but we cannot guarantee changes once the order is in our fulfillment queue.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard), Apple Pay, and Google Pay. We also offer TBC Installment for buy now, pay later options.
Why was my order cancelled?
Orders may be cancelled due to high fraud risk or inventory discrepancies. If your order was cancelled, you will be notified immediately via email and a full refund will be issued.
